Zong Balance Deduction Issue While using the internet is a very serious problem for Zong users. If you have Zong SIM and you are using it you should know about this issue. While having the internet package our balance is saved and it cannot deduct while using the internet. But when the internet bundle is ended and our data connection is on the balance starts deducting.
This has happened many times because when our data is on without an internet package, the company charged fees from Rs 3 to Rs 5 per MB depending on the default package of Zong. 1 MB internet is nothing in comparison to its fastest 4G speed, so hundreds of rupees can be deducted from our account. When the balance is exhausted, then we receive a message that your balance is less than Rs. 5. Recharge the account to use the network. When we call their helpline and state our problem, they say that your data was on so your balance has been deducted and then there is nothing we can do.
How to solve balance deduction while using the internet
Zong has introduced a balance save offer, in which customers can save the balance. When you activate this package or service your balance did not deduct while using the internet. With the Zong balance save service you can use the Whatsapp package without deducting the extra balance. You can always keep your data ON. Balance save service is available on the Zong app that is free.
Balance save service code:
- Dial *4004# to activate the Balance Save service
- There are not any charges for this service
- Only Zong prepaid & postpaid customers are eligible to activate it
- Default internet rates will be removed after activating this offer
- This service will automatically renew every month
- You can subscribe to this service from the Zong app.
How to subscribe to this service on Prepaid?
Dial *4004# from your Zong SIM and reply with 1 “Prepaid” and tap on send. Now, reply to it with 1 ‘subscribe’. The service will activate immediately on your SIM.
How to subscribe to this service on Postpaid?
Dial *4004# from your Zong SIM and reply with 2 “Postpaid” and tap on send. Now, reply to it with 1 ‘subscribe’. The service will be activated on your postpaid SIM.
When we use the free internet which we claim daily, this service block the internet. Sometimes we cannot use free internet while activating this service. If you have the same issue then you have to need to restart your mobile. After restart, free internet will start working again but after ending the internet balance, your internet will stop working and your balance will safe.